LOL Ouch, that sucks. Here's a map of what your Network/ISP layout is apparently set up as: YOU------ISP Tell them to remove the adminum.
I honestly don't trust those readings. I have a star near me that shows 5 names. The town that reads at 8.x down and .5 up, while the lowest was 2.7 down and .5 up. Just tried the nearest University and it was between the two town readings.