Problem/Bug galistener not rewarding

my galistener is not rewarding
I have been struggling for weeks
what did I do wrong?
mySQL is right

Code:

services:
  default:
    broadcast: '{GREEN}{username} {GOLD}has voted @ {GREEN}{service} {GOLD}and received {GREEN}Vote Key!'
    playermessage: '{GREEN}Thanks for voting at {AQUA}{service}!'
    commands:
    - 'crate key {username} vote 1'

#  luckyvotes section
#  The example below would give a 1 in 10 chance of a voter receiving an extra $1000, and a 1 in 50 chance of an extra $1000 and 100XP.

luckyvotes:
  '10':
    broadcast: '{GREEN}{username} {GOLD}was lucky and received an {GREEN}extra $1000!'
    playermessage: '{GREEN}You were lucky and received an extra $1000!'
    commands:
    - 'eco give {username} 1000'
  '50':
    broadcast: '{GREEN}{username} {GOLD}was super lucky and received an {GREEN}extra 100 XP and $1000!'
    playermessage: '{GREEN}You were super lucky and received an {GREEN}extra 100 XP and $1000!'
    commands:
    - 'xp give {username} 100'
    - 'eco give {username} 1000'

#  permission reward section
#  This example would give players with the permission node "gal.double" 10 Diamonds instead of their regular reward.

perms:
  double:
    broadcast: '{GREEN}{username} {GOLD}has voted @ {GREEN}{service} {GOLD}and received {GREEN}10 Diamonds!'
    playermessage: '{GREEN}Thanks for voting at {AQUA}{service}!'
    commands:
    - 'give {username} 264 10'

#  cumulative reward section
#  This example would give players 20 Diamonds once they have reached a total of 10 votes.

cumulative:
  '10':
    broadcast: '{GREEN}{username} {GOLD}has voted a total of {YELLOW}10 times {GOLD}and received {GREEN}20 Diamonds!'
    playermessage: '{GREEN}Thanks for voting {AQUA}10 times!'
    rewardmessage: '20x Diamond'
    commands:
    - '/give {username} 264 20'

#  blocked - a list of worlds where rewards should be disabled, they will remain queued until the player is in an allowed world.

blocked:
- world_blocked

#  Available formatting codes for messages:

#  {service} {servicename} {SERVICE} = service name
#  {username} {player} {name} = player username
#  {votes} = current vote total
#  & = Colour Symbol to enter manual colours / control codes
#  {AQUA} {BLACK} {BLUE} {DARK_AQUA} {DARK_BLUE}
#  {DARK_GRAY} {DARK_GREEN} {DARK_PURPLE} {DARK_RED} {GOLD}
#  {GRAY} {GREEN} {LIGHT_PURPLE} {RED} {WHITE} {YELLOW} {BOLD}
#  {ITALIC} {UNDERLINE} {STRIKETHROUGH} {STRIKE}
#  {STRIKETHROUGH} {MAGIC} {RESET}

votemessage:
- '{GOLD}-------------------------------------------'
- '{GREEN}Vote:'
- '{GREEN}1)http://minecraftservers.org/server/503524'
- '{GREEN}2)https://www.planetminecraft.com/server/retronix-4144947/vote/'
- '{GREEN}3)https://www.planetminecraft.com/server/retronix-factions-custom-mobs/vote/'
- '{GOLD}-------------------------------------------'
- '{AQUA}You currently have {GREEN}{votes} Votes'

remindmessage:
- '{GOLD}-------------------------------------------'
- '{GREEN}Vote:'
- '{GREEN}1)http://minecraftservers.org/server/503524'
- '{GREEN}2)https://www.planetminecraft.com/server/retronix-4144947/vote/'
- '{GREEN}3)https://www.planetminecraft.com/server/retronix-factions-custom-mobs/vote/'
- '{GOLD}-------------------------------------------'
- '{AQUA}You currently have {GREEN}{votes} Votes'

joinmessage:
- '{GOLD}-------------------------------------------'
- '{GREEN}Vote:'
- '{GREEN}1)http://minecraftservers.org/server/503524'
- '{GREEN}2)https://www.planetminecraft.com/server/retronix-4144947/vote/'
- '{GREEN}3)https://www.planetminecraft.com/server/retronix-factions-custom-mobs/vote/'
- '{GOLD}-------------------------------------------'
- '{AQUA}You currently have {GREEN}{votes} Votes'

#  Additional formatting codes for below:

#  {TOTAL} = vote total - used for /rewards
#  {REWARD} = current rewardmessage as specified in the cumulative reward section - used for /rewards
#  {POSITION} = current rank - used for /votetop
#  {username} = player name - used for /votetop

rewardformat: '{GREEN}{TOTAL} Votes {GRAY}- {AQUA}{REWARD}'
votetopformat: '{POSITION}. {GREEN}{username} - {WHITE}{TOTAL}'
rewardheader:
- '{GOLD}---------------- {WHITE}[ {DARK_AQUA}Rewards{WHITE} ] {GOLD}----------------'
votetopheader:
- '{GOLD}---------------- {WHITE}[ {DARK_AQUA}Top Voters{WHITE} ] {GOLD}----------------'
rewardfooter:
- '{AQUA}You currently have {GREEN}{votes} Votes'

 

did you enable them?
it's at the top look if it is disabled or not.